Product Support & Warranty

At CARTOVE, we are committed to providing thoughtfully designed home decor products and a clear support experience for every customer.

Each product is carefully selected and inspected before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most CARTOVE products purchased through cartove.com are covered by a 90-day limited warranty, beginning from the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that occur during normal intended use.

Depending on the circumstances, we may provide:

  • A replacement product
  • A replacement component or accessory, where available
  • Store credit
  • A refund, where appropriate

The specific solution will depend on the nature of the issue, product availability, and the circumstances of the warranty claim.

What Is Covered

Manufacturing Defects

Defects in materials or workmanship that affect the normal use, structure, or functionality of the product.

Functional Issues

Eligible issues affecting the intended functionality or practical use of the product, including problems with storage features, assembly components, or other functional elements.

Such issues must occur during normal intended use and not result from misuse or external damage.

Structural Defects

Problems with the product's construction, assembly, or components that are not caused by accidental damage, improper handling, modification, or misuse.

Products Damaged on Arrival

Items that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance.

What Is Not Covered

The warranty does not cover damage or issues caused by:

  • Accidental drops, impacts, cracks, or breakage
  • Improper installation or assembly
  • Misuse or use outside the product's intended purpose
  • Exposure to excessive moisture, water, heat, chemicals, or unsuitable environments
  • Normal wear and tear
  • Cosmetic changes caused by regular use
  • Unauthorized repairs, modifications, or alterations
  • Damage caused by improper cleaning or maintenance
  • Loss or theft
  • Damage occurring after the applicable warranty period

Minor variations in color, finish, texture, natural stone patterns, material details, or decorative elements are generally not considered defects when they do not affect normal product use.

Damaged or Defective Items

If your CARTOVE product arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.

To help us review your request quickly, please provide:

  • Your order number
  • Your full name and email address
  • A brief description of the issue
  • Clear photos showing the problem
  • A short video demonstrating the issue where possible
  • Photos of the packaging if the item was damaged during shipping

Please keep the original product and packaging until our customer service team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer service team through the contact information listed on our website.

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos

Our team will normally review your request and respond within 24–48 business hours.

Additional information may be requested if necessary to confirm the issue and determine the appropriate solution.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer:

  • A comparable replacement product
  • A replacement component where available
  • Store credit
  • Another appropriate solution

Replacement availability may vary depending on current inventory.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to the nature of the issue and our applicable Return & Refund Policy.

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.

Our Limited Warranty applies to qualifying manufacturing defects and product-related functional issues.

Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photos of the package before opening it.

If the product inside is damaged, please contact our customer service team and provide photographs of:

  • The outer packaging
  • The shipping label
  • The damaged product
  • Any damaged internal packaging

This information helps us review your request more efficiently.

Product Care

To help maintain your CARTOVE home decor products in good condition:

  • Follow all included product instructions.
  • Use the product only for its intended purpose.
  • Handle furniture, vases, storage products, and decorative objects carefully.
  • Avoid unnecessary exposure to excessive moisture, heat, or harsh chemicals.
  • Use suitable cleaning methods and materials.
  • Avoid excessive pulling, bending, twisting, or impact.
  • Place products on suitable, stable surfaces where appropriate.
  • Store accessories properly when not in use.

Improper use, assembly, or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team.

Brand: CARTOVE

Website: cartove.com

Legal Entity:
Shenzhen Donglixing Technology Co., Ltd.

Registered Address:
A11-43, Gangshen International Center, Xinniu Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China

Unified Social Credit Code:
91440300MAEABR4HXX

Customer Support Email:
service@cartove.com

We aim to respond to customer inquiries within 24–48 business hours.

CARTOVE — Sculptural Design Meets Everyday Living.