Contact Us

Welcome to CARTOVE

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our home decor and decorative accessories, our customer care team is here to help.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email: service@cartove.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or issue
  • Clear photos, where relevant
  • A short video if the issue relates to product condition, materials, assembly, functionality, or other product details

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@cartove.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product assembly, usage, and care guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and material information
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.

4. Product Support

CARTOVE offers a curated collection of contemporary home furnishings and decorative accessories that combine sculptural forms with everyday functionality. Our collection includes stone-patterned furniture, creative vases, storage solutions, and artistic home decor pieces designed to bring natural textures, soft curves, and warm neutral tones into modern living spaces.

If you need help with a product, our customer care team can assist with questions regarding:

  • Product dimensions
  • Materials, textures, and finishes
  • Design details and functional features
  • Assembly and usage guidance, where applicable
  • Product care recommendations
  • Included accessories and components
  • Recommended placement and usage
  • Product variations
  • General product questions

Because specifications vary between products, please include the product name or order details when contacting us.

5. Business & Wholesale Inquiries

CARTOVE welcomes inquiries from retailers, distributors, commercial buyers, interior design businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@cartove.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please include:

  • Company name
  • Market or region
  • Expected order volume
  • A brief description of your inquiry

6. Corporate Information

Brand: CARTOVE

Website: cartove.com

Legal Entity:
Shenzhen Donglixing Technology Co., Ltd.

Registered Address:
A11-43, Gangshen International Center, Xinniu Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China

Unified Social Credit Code:
91440300MAEABR4HXX

Customer Support Email:
service@cartove.com

cartove.com is owned and operated by Shenzhen Donglixing Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From choosing the right CARTOVE home decor pieces to receiving and enjoying your order, our team is here to make your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us at:

Email: service@cartove.com

Thank you for choosing CARTOVE.

CARTOVE — Sculptural Design for Thoughtful Living.